The journey of having an ill child is one of discovery. It starts with suddenly being made aware of a condition (like HLHS) you never even knew existed and from there the new discoveries just keep coming–complications, medications, surgical procedures, medical specialities and hospital survival secrets. Unfortunately, one also discovers such levels of soul-sucking beauracracy that bring forth speculation of whether Dante miscounted. We try not to dwell on the more frustrating dealings of managed care, medical billing and insurance approvals but dealing with these details does take up significant amounts of weekly time and energy. Bottom line, we are so grateful that we’re well provided for–we don’t have to stress about having coverage, even if getting all the parts lined up is a continual chore.
So, as this week had the usual share of goose-chases and phone trees, I thought I’d focus on the positive and give credit where it’s due. I recently had the joy of dealing with an effective, efficient and very compassionate beauracracy. None other than the California Department of Motor Vehicles. After months of taking Rudy out in public with his stroller, tanks and gear it suddenly dawned on us that the powers that be might have had us in mind when they created all of those disabled parking spots we were always walking past.
It wasn’t that hard to download the forms and get them signed by our doctor, but my actions conveyed little faith on that Friday morning when I headed off to see what gives. I had a book, the newspaper and even stopped for a large coffee to get me through the inevitable wait.
It took less than four minutes.
The friendly reception lady looked the form over, punched a couple keys on her computer, opened her drawer, handed me the golden (OK, blue) ticket and told me the renewal would arrive in my mailbox in May 2011. It was hard to conceal my shock (not to mention my reading material) and I uttered amazement of how quick and easy this all was. She said, “What do you think this is, crApria?”…No she didn’t say that, but did suggest that I should enjoy my coffee and newspaper in nicer environs than the Goleta DMV.
It was easy. Easy is good. The DMV was easy, therefore the DMV is good. I love the DMV. Now we only need to remember to use our handy placard. On more than a few occasions we’ve driven circles around parking lots like all the little people do before we remember that Rudy gets the VIP treatment!
Embrace the blessings when they come!